Returns Policy
We are happy to refund your purchase in full if the item is not acceptable provided that it is returned in perfect condition with all tags still intact and within 14 days of receipt for Beach Wetsuits and 30 days of receipt for all other items. As returned parcels are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please call us first on 021 4372917 to make us aware of the return. If returning an item please send it to : PuddleDucks, Beechwood, Ferney Road, Carrigaline, Co. Cork, P43 HK81, Ireland. Please send items for exchange to PuddleDucks, Beechwood, Ferney Road, Carrigaline, Cork. Please contact us for details of the An Post Return My Shopping Service for customers within Ireland.
Ear Defenders: These must returned in their orignal un-opened packing for refund or exchange.
Exchanges (within Ireland)
Items for exchange should be returned within 30 days in perfect condition with all tags still intact (excluding wetsuits which must be returned within 14 days of receipt). We will send out the replacement item free of charge (within Ireland), however you are responsible for the cost of returning the original item to us. As items for exchange are your responsibility until they arrive safely with us, so we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please send items for exchange to PuddleDucks, Beechwood, Ferney Road, Carrigaline, Cork. Please contact us for details of the An Post Return My Shopping Service for customers within Ireland.
Ear Defenders: These must returned in their orignal un-opened packing for refund or exchange.
For exchanges from outside Ireland, please return the items to us for a refund and submit a new order for the new items you would like.
Availability
Our website manages the inventory that we have in stock. If an items is available to purchase, then it should be in stock.
In the unusual situation that an item is out of stock we will ring to inform you of the expected delivery time to check that this is acceptable.
Privacy Policy
We respect your privacy.
We do not share your information with outside parties.
We use the information you provide about yourself when placing an order only to process and ship that order.
We use your email address to send your order and dispatch confirmation and / or to contact you in case of order query. Such addresses are not used for any other purpose and are never shared with outside parties.
We use your billing contact phone number to contact you in case of any query on your order. The shipping contact number is detailed on the delivery address label to facilitate the speedy delivery of your order. An Post may contact you on this number if you are not present at your address when delivery is attempted so that an alternative location or time can be arranged to deliver your order. If you would prefer for us to omit your contact number from the delivery label please contact us prior to dispatch of your order.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
When you order online, we never have access to any of your credit card information and we do not store your credit card details anywhere on the PuddleDucks web server.
if you have any queries regarding your customer or order data, please contact us at info@puddleducks.ie
Cancellation Policy
You can cancel your order anytime before 1 p.m. Irish time following the time the order was placed. To cancel an order, please call us at 021 – 4372917 (within Ireland) or +353 21 4372917 (from outside Ireland). Please quote your name and order number. If you cancel your order, your payment will be refunded to you in full. After this time your merchandise will ship as ordered and must be received by you and returned to us in accordance with our Returns Policy.
Contract
Please consider your online purchase order accepted by PuddleDucks only when you receive a confirmation email from us. By placing an order with PuddleDucks you are confirming that you have agreed to our terms and conditions.
Customs Charges
Delivery to countries outside the EU: Customs procedures are dependent on the local laws and regulations in the destination country. It is our responsibility to declare the value of the order on the customs declaration on the outside of the parcel. Any possible customs charges, taxes or handling fees upon arrival at the destination country are the responsibility of the customer and are outside our control.
Faulty Products
Manufacturing faults in our products are extremely rare (we mean extremely, extremely rare!) but they can occur. If you do discover a fault, please contact us as soon as possible so that we can resolve the issue. We will be delighted to offer a replacement item or full refund. We are very proud of our level of customer service. If you have any issue please contact us as soon as possible and we will strive to resolve the issue with you satisfactorily.
Terms and Conditions for Schools and Group Bulk Orders:
For orders made by phone / email outside of our website, once the order is confirmed and prices are agreed, a legal contract is deemed to have taken place and the purchaser agrees that payment for the order will be made within the agreed timeframe which is normally 14 days from the invoice date.
Items that have been specially ordered in bulk and items that are outside our normal range of stock cannot be returned or exchanged. Any amendments to the order are at our discretion and must be made within 14 days of receipt of the goods.
