Frequently Asked Questions


How quickly will my order be sent?
Any orders received before 1pm on a normal working day will be dispatched the same day. If you order after 1pm it will be sent the next working day.

Where can I find help with sizing?
Please check the Guide to Sizes at the left of the home page. If still not sure, please call us on 021 4372917 or email us at info@puddleducks.ie. We are always delighted to help with any queries you may have.

What should I do if I want to change the size of an item I have purchased?
Please return the item to us and we will send out the new required size. We do not charge for postage to send out the new item. Just keep the clothes clean and all labels still attached. Return the clothes to us by traceable parcel post (not registered). Please add a note to let us know the new size that you require.

Do you have a shop?
We don't have a shop - we are exclusively an online business. However, you are welcome to call to us to collect online orders or to check sizing. - please call us first on 021-4372917 and we can arrange a suitable time.

Do you manufacture the clothes you sell?
No we don't manufacture. We rely on specialist waterproof clothing manufacturers to supply the best quality products to you.  

What are your opening hours?
We don't have a shop but you are very welcome to call to our office in Carrigaline by prior appointment, to collect online orders or to check sizing. Please call us on 021 4372917 to arrange a time.  

 

★ Reviews

Let customers speak for us

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Perfect Boots

We love these boots in our house. They're so light in compassion to other boots. Easy to clean and the removable liner is very convenient. We only buy these !

Amazing Wellies

Great value. No risk of slipping off and warm toe toes!! I couldn’t recommend enough. Loved by my 3 yr old who loves to run and can in these booties!

perfect

Very light weight and cozy. Perfect for my 20 month old

My daughter loves them, wants to wear them everywhere!

Ideal

Needed something waterproof for my little one as I tend to have her strapped to me when out and about. Thus, when it rains, she's exposed, including her legs.

This set is like tiny oilskins. They're perfectly waterproof. Larger than most other items designed for the age group which is perfect because they have to go on over her normal clothing.

Also, seller was very nice and even called before shipping my order to be sure I'd not made a mistake ordering a set for 6 months rather than 6 years. I had not made a mistake but I really appreciated the check nonetheless. Great customer service.