At PuddleDucks, we take security very seriously to ensure that your online shopping with us is safe.

Your browser will go into secure mode as soon as you start to register your details or access your user account. i.e. before you enter any personal details. You can check that you are shopping in a secure environment by looking for the padlock either on the address bar at the top of the screen or at the bottom of the browser window. You can also identify a secure connection by the web address starting with https:// in the address bar of your browser.

Being in 'secure mode' means that all of your details being transmitted between you computer and the PuddleDucks server are encrypted to keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your personal details cannot be intercepted by anyone else. If you are using one of the more recent browser versions, our site supports 128 bit encryption and therefore keeps your details as safe as possible at all times.

If somehow you are unable to connect to a secure server or cannot determine that you have a secure connection, please place your order by telephone by calling us at 021 437 2917.

Privacy Policy 

We respect your privacy.

We use the information you provide about yourself when placing an order only to complete that order.

We do not share this information with outside parties.

We use your email address to provide your order and dispatch confirmation or to contact you in case of order query. Such addresses are not used for any other purpose and are never shared with outside parties.

We use your billing contact phone number to contact you in case of any query on your order. The shipping contact number is detailed on the delivery address label to facilitate the speedy delivery of your order. An Post may contact you on this number if you are not present at your address when delivery is attempted so that an alternative location or time can be arranged to deliver your order. If you would prefer for us to omit your contact number from the delivery label please contact us prior to dispatch of your order.   

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

When you order online, we never have access to your credit card information and we do not store your credit card details anywhere on the PuddleDucks web server. 

if you have any queries regarding your customer or order data, please contact us at info@puddleducks.ie