Returns & Exchanges

Christmas 2024: We will accept the return and exchange of orders bought as Christmas gifts up to the 17th January 2025.

Returns

For returns, please contact us first to make us aware of the return prior to sending it back to us. 

We will refund the cost of any returned items in full if they are not acceptable provided that they are returned in perfect condition with all tags still intact and within 30 days of receipt. As returned parcels are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please call us first on 021 4372917 to make us aware of the return. If returning an item please send it to: PuddleDucks, Beechwood, Ferney Road, Carrigaline, Co. Cork, P43 HK81, Ireland.

Customers in Ireland can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

Please note: We are not a physical shop. Please phone us first if you would like to call to our office to exchange an item or collect an order. 

Exchanges (within Ireland)

For exchanges, please contact us first to make us aware of the return prior to sending it back. We will also reserve the replacement item for you at this stage.

Items for exchange should be returned within 30 days in perfect condition with all tags still intact. We will send out the replacement item free of charge (within Ireland), however you are responsible for the cost of returning the original item to us. As items for exchange are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please send items for exchange to PuddleDucks, Beechwood, Ferney Road, Carrigaline, P43 HK81, Co. Cork.

Customers in Ireland can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

Exchanges outside Ireland:

For exchanges from outside Ireland, please return the items to us for a refund and submit a new order for the new items you would like.

 

★ Reviews

Let customers speak for us

1573 reviews
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Good quality and effective

My son is very happy with these!

Excellent Quality

I ordered new swimming suit for my little boy, we go swimming once a week and he had outgrown his other one.

Really quick turnaround from order to delivery and the quality of the suit is the best I have ever used. Much easier to put on/off a baby. He's lovely and warm and comfortable, Washes very well! Overall very impressed and will return to buy more!

Great

It's the great alternative to the regular wetsuit. It's my easier to put on the active toddler.

Great Quality & Quick Delivery

This is our 5th year of buying Celavi rain gear from Puddleducks, its great quality, durable and a great generous fit. puddleducks have brilliant customer service and quick delivery!

Game changer

This little suit fits perfectly and is warm and looks strong. After
months of ‘no swimming pool’ , we’re going everyday and our little girl cannot seem to get enough of it. We now have a lot of fun in the pool