Returns & Exchanges

Christmas 2024: We will accept the return and exchange of orders bought as Christmas gifts up to the 17th January 2025.

Returns

For returns, please contact us first to make us aware of the return prior to sending it back to us. 

We will refund the cost of any returned items in full if they are not acceptable provided that they are returned in perfect condition with all tags still intact and within 30 days of receipt. As returned parcels are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please call us first on 021 4372917 to make us aware of the return. If returning an item please send it to: PuddleDucks, Beechwood, Ferney Road, Carrigaline, Co. Cork, P43 HK81, Ireland.

Customers in Ireland can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

Please note: We are not a physical shop. Please phone us first if you would like to call to our office to exchange an item or collect an order. 

Exchanges (within Ireland)

For exchanges, please contact us first to make us aware of the return prior to sending it back. We will also reserve the replacement item for you at this stage.

Items for exchange should be returned within 30 days in perfect condition with all tags still intact. We will send out the replacement item free of charge (within Ireland), however you are responsible for the cost of returning the original item to us. As items for exchange are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please send items for exchange to PuddleDucks, Beechwood, Ferney Road, Carrigaline, P43 HK81, Co. Cork.

Customers in Ireland can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

Exchanges outside Ireland:

For exchanges from outside Ireland, please return the items to us for a refund and submit a new order for the new items you would like.

 

★ Reviews

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Great Quality & Quick Delivery

This is our 5th year of buying Celavi rain gear from Puddleducks, its great quality, durable and a great generous fit. puddleducks have brilliant customer service and quick delivery!

Game changer

This little suit fits perfectly and is warm and looks strong. After
months of ‘no swimming pool’ , we’re going everyday and our little girl cannot seem to get enough of it. We now have a lot of fun in the pool

Nice quality

Very generous size 3-4

Fantastic quality

Best swimsuit I've purchased for my child! I had struggled to find one that keeps them warm in the pool but this one is fantastic, highly recommend

Rainy days

Once we convinced her to put it on she was happy. It seems a well made garment and over a wet weekend she really put it through the paces. Puddles, mud and clamouring up steep embankments and sliding back down. Held up just great and kept her dry and clean. It is a big fit though. She’s nearly 4, just under a meter tall and it’s too big for her. No matter we rolled up the sleeves and she will grow into it. Handy as we could get her anorak under the onesie and keep her very toastie.
Easy to clean with a damp cloth. We like it.

Delivery was a few days - we live in the countryside so good service.